BOGS Frequently Asked Questions | Learn More

BOGS° Shipping Policy

SHIPPING POLICY

We ship to all of Canada with a combination of Canada Post and Couriers. At this time, we cannot deliver to Post Office Boxes. We will not accept orders shipping to forwarding companies.

Orders will usually ship within 2-3 business days. Orders placed on Friday, Saturday, Sunday, and Holidays are not processed until the following business day.

An automated e-mail will be sent when your order is shipped and your funds are captured. If we do not have a product in stock, you will receive an email with cancellation information.

STANDARD SHIPPING

BOGS° offers FREE Shipping on all regularly priced merchandise (excludes products purchased from the clearance category that are marked down on-site).

$8.00 Standard Shipping on all sale merchandise.

EXPEDITED SHIPPING

We unfortunately cannot offer expedited shipping at this time

General Product Questions

What is the calf circumference of a Bogs boot?

For women our standard calf circumference in our tall boots is 14 inches. To find the exact measurements please review the product details of each style.

Is the neoprene portion waterproof?

Yes, Bogs Neo-Tech™ is a flexible synthetic rubber which is 100% waterproof. It helps insulate as well as keep you dry.

What if I have PVC or Latex allergies?

Bogs are PVC free, but some are made with latex for stretch and comfort.

Can I wash these boots in the washing machine?

The following styles are machine washable:

Our Baby BOGS°, Baby Elliott, Baby & Kids BMOC, Kids Kicker Strap, Kids Kicker Slip On & Women’s Kicker Loafer.

When washing these boots use a gentle cycle and wash with cold water. Add half the usual dose of mild detergent. Remove your BOGS° from the washing machine and allow them to dry in the sun, stuffed with paper (or something similar) to preserve their shape.

What socks would you recommend for optimal warmth?

We recommend wearing one pair of medium-weight, moisture wicking socks with your Bogs. Wool is the best. The air surrounding your feet is what keeps them warm. Bogs are designed to capture your body heat and insulate it from the outside elements. Layering socks potentially inhibits air flow within the Bogs and circulation in your feet.

How do Bogs fight foot odor?

Bogs feature DuraFresh – an all-natural bio-technology that activates to fight odor.

Do you carry wide sizes?

Select styles use our Flex Width insole system which allows you to adjust the fit to the width of your foot.

Do you carry half sizes?

Yes, in select styles.

How do you determine Bogs temperature ratings?

Temp ratings are a guideline to communicate warmth. It’s important to note that each person is unique and has a different circulation that impacts warmth.

To assign the temperature rating, we use a cold box test method. This test puts stainless steel balls with wire probes down inside the boots. The boots are then put in a freezer and the temperature is reduced every 30 minutes. When the boots show more than a ten degree variance from the ambient temperature, then the boots have reached their warmth limit.

Are Bogs knock-offs at certain retailers comparable in quality?

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Where are Bogs manufactured?

BOGS are designed in the US and manufactured in the Dominican Republic and China.

Affiliate

How can I become an affiliate for Bogs?

It is very quick and easy to join, there is just one step involved. Complete our online application here: JOIN FREE WITH THE ONLINE APPLICATION LINK. You will receive an instant email message confirming the receipt of your application. We will review your application as soon as we can and we will contact you within 1-2 business days. After you are accepted, you’ll need to visit the platform and search for Bogs Boots to apply. For more information, please see the Affiliate Marketing Sign up Sheet.

Ordering Outside Canada

Do you have retailers in other countries?

Please view our distributors page.

Do you have retailers in Canada?

Yes we have retailers in Canada - Please visit our store locater we also offer BOGS on bogsfootwear.ca.

Contacting BOGS°

Who should I contact with questions?

Feel free to reach out to customercare@bogsfootwear.ca or call us at 1-800-363-5762. We're happy to help.

Do you have a contact email add?

To protect the privacy of those that email us, we do not save or store email address. Nor do we sell or trade email or contact information.

What happens if my (online) order is backordered?

We recommend that you try our retailers. Visit our dealer locator page, to find a store in your area.

RETURN POLICY

BOGS ° gladly accepts returns of unworn, undamaged, or defective merchandise purchased online at regular price full for a refund or exchange within 30 days of the original purchase.

Items purchased at a sale or discounted price can be returned for an exchange or store credit within 30 days of the original purchase.

Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging.

BOGS ° offers FREE Canada post return labels on all regularly priced merchandise (excludes products purchased from the clearance category that are marked down on-site).

If your order does not qualify for free returns, you are responsible for shipping your merchandise to our returns department. For your protection, we recommend obtaining a tracking number and/or insurance from the Post Office, UPS, or whatever means you choose to return your merchandise.

Return to the address below:

Attention Internet Sales
8205 Montreal-Toronto Blvd
Suite 100
Montreal, Quebec
H4X 1N1

Fill out your return or exchange form here.
You will need Adobe® Acrobat® Reader to view PDF documents. Download a free copy from the Adobe Web site.

REFUNDS

Refunds of items purchased at full price will be made in the form of the original payment. Funds will be returned to your credit card, PayPal (upon receipt of the items) for its original purchase price. Shipping charges are not refundable. Please allow 8-10 business days for processing

Refunds of items purchased at a sale or discounted price will be returned to a gift card/store credit redeemable only on www.bogsfootwear.ca

Shipping charges are non-refundable.

EXCHANGE POLICY

Please clearly indicate the size, style, and color of the merchandise that you would prefer by filling out the required paperwork. Print and include the paperwork with your return. We will